We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia. At Amenitiz, you'll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry.
We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.
Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe.
We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!
About the role
One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. As part of the Customer Onboarding team, you will be on the company's front line to facilitate product adoption, as well as a reflection of the level of service we provide our clients with.
Your missions
As a Customer Onboarding Support Specialist, you will therefore be involved in the following activities:
Inbound contact with customers:
Respond to customer queries in a timely and accurate way, via phone or email.
Update our internal tools with information about technical issues and useful discussions with customers.
Escalate relevant contact to the right Customer Onboarding Specialist or Team Leader, if appropriate.
Follow up with customers and our internal teams to ensure their technical issues are resolved.Outbound contact with customers:
Support customers all along their onboarding journey (e.g., check-in call, follow-up, check-out call).
Identify customer needs and help customers use specific features.
Inform customers about new features and functionalities where appropriate.
Monitor customer complaints on social media/review platforms and reach out to provide assistance.Reporting activities and continuous improvement:
Spot trends and opportunities for improvements by reporting pain points or bugs.
Contribute to any initiative aiming to facilitate handover between Sales/Customer Onboarding & Customer Onboarding/Customer Care. Your profile
You have outstanding communication skills, both spoken and written, in Portuguese and English.
You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
Familiarity with the hospitality industry is preferable.
You have a previous experience using help desk software and remote support tools, and understand how CRM systems work.
You have a strong customer orientation and the ability to adapt to each client to provide a personalized experience adjusted to various personas.
Empathy is one of your strongest skills; you are able to put yourself in the customer's shoes, be patient and actively handle their requests.
Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.
Some of our favorite perks include:
Extensive medical and wellness coverage to ensure you're feeling great physically and mentally.
We provide Stock Options that ensure you have ownership in our success.
Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere).
Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
We do monthly team-building activities.
From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
Forget about waiting till the end of the month to get paid. Access your salary any day you want!
Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
Energetic, fast-growing, and international environment (26+ nationalities).
One of the hottest start-ups in Barcelona, according to the WIRE.
El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/116733126/z310-customer-onboarding-support-specialist-uk-portuguese-markets-barcelona/?utm_source=html
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