We are looking for our new Customer Support Advocate! You'll be a part of the Technical Support 24x7 Call Center within the Worldwide Services organization based in Alicante, Spain.What you will be doing Provide customer service and support on Technical Support Hotline.Support license key generation & process Return Material Authorization (RMA) requests.Provide escalation management notification.Coordinate and communicate with the maintenance renewals, sales, software distribution, accounting and contracts administration departments to ensure the accuracy of customer data.Resolve service agreement issues when Customer Support database is inaccurate or incomplete.This will be accomplished via verifying and researching agreements with Order Entry, Sales Order Adm. and the Sales organization.Provide assistance to ad-hoc tasks to contribute to the smooth operation of the Customer Service & Support organization.Shift works may be required and outside of normal working hours as per requirements from business.What you should have Minimum Qualification: Graduate in any branch.2+ years of customer service, or advanced administrative support experience with direct customer engagement.Experience working with service Case Management or other database systems preferred.Fluency in both written and Spoken English.At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.Requisition: Type: Full-Time - Fixed-term contract#J-18808-Ljbffr
