At Kantox, we are looking for a Client Operations Specialist to join our amazing client transaction services team and hold an important role in the organisation.
This job is for you if you are looking to develop your career in a disruptive environment.
In this role, you will be part of the client transaction service team which is essential to ensure smooth operations within Kantox.
Role Summary: As a Client Operations Specialist at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team.
You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests.
Responsibilities: Assisting and answering client queries via our customer support app or via phone.Collaborating with multiple teams and stakeholders to help solve a client issue or query.Developing and maintaining customer support processes and procedures with other teams and stakeholders to ensure new product rollouts are supported.Proactively chasing internally on tickets and ensuring that KPIs and SLAs are met.Elaborating new Service KPIs and monitoring existing ones.Maintaining the Kantox customer support platform.Assisting in transaction-related tasks in scope for the team.Helping and training clients on the usage of the Kantox suite of products. Minimum Requirements: Bachelor's degree in Finance, Business, or a related field.2-3 years of experience, preferably in an operations team in a Fintech or SaaS company.A general understanding of the payments industry as well as FX trading and hedging.Great communication skills, with the ability to call a client to offer help when needed.Data-driven mindset with the ability to extract and analyze data.Strong organizational and time-management skills.Ability to work in a team and meet tight deadlines.Proactive problem solver with a client-centric approach.Detail-oriented and highly self-motivated.Proficiency in English; French is considered a plus.Understanding of Zendesk or similar customer support platforms would be appreciated.
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