Empresas: Drivania At Drivania, we are looking for a Customer Service Representative to join our team, a key role to ensure that our quality standards are reflected in every interaction with our B2 B customers and in managing their bookings.This position will allow you to professionally grow within a global and expanding company in the exclusive mobility sector.Key Responsibilities: Integrated Reservation Management: You will be responsible for managing the entire lifecycle of bookings, ensuring that each stage, from the initial inquiry to confirmation, meets customer specifications and Drivanias quality standards.Real-Time Support: You will monitor bookings in real-time to ensure services are executed efficiently, resolving any incidents through effective communication via chat, email, and phone.Building Customer Relationships: You will collaborate with customers to build strong and trusting relationships,offering personalized and efficient service that strengthens their loyalty to Drivania.Performance Goals: Ensure high levels of customer satisfaction through accurate management.
Optimize booking confirmation times to increase operational efficiency.
Foster growth in booking volume through an exceptional service.Candidate Profile Bilingual Spanish and English (additional languages are a plus).
Experience in customer service or booking management, ideally in the travel or hospitality sector.
Excellent organizational and communication skills.
Passion for delivering exclusive and personalized travel experiences.Remote Work Opportunity: After completing an initial period, you will have the chance to request remote work, subject to performance evaluation and operational team needs.Application Process If you're looking for a position where you can grow professionally, work in a dynamic environment, and be part of an expanding global company, send us your resume along with a cover letter explaining why you are the right candidate for the role.Requisitos :