Who we are?
We are Holaluz and we were born to change the world.
You and the planet are what moves us to be who we are and to do what we do.
Our desire to do things differently has brought us to lead the transformation of the energy sector.
Because:
We only sell 100% renewable electricity.Thanks to leveraging the use of technology, we offer you personalized products and rates that allow you to save money.We put you at the center of all our decisions.
At Holaluz we want to turn every square meter of the roofs into inexhaustible sources of renewable energy for more than 40 million people and at no cost to you.
So that no matter where you live, whether or not you have your own roof, you can be part of the change just by joining Holaluz's 100% green energy.
All the energy we need is up there. It is ours, it is clean and it is inexhaustible.
Can you help us connecting people to 100% green energy?
What are we looking for?
The job purpose is to manage all existing comments on the brand's social networks to give answers to customers/non-customers about the products offered by Holaluz and take care of all social media content.
Responsibilities: Customer Service / Community managerAnswering customers and users' questions on our digital touchpoints (Facebook, Twitter, Instagram, TikTok, Google Business, LinkedIn, YouTube, Holaluz blog and Trustpilot)Give accurate answers to questions and comments from clients and non-clients on our social media profiles.Join proactively in conversations related to energy or related topics to make ourselves known / offer to solve doubts or problems.Keep track of recurrent issues and questions.Social Media listeningFollow up the latest news and trending topics in which HL can have an influential voice (renewable energies, self-consumption, distributed generation, etc.)Participate in conversations.Brandwatching Holaluz presence on the Internet (reputation, accusations, incidents, misunderstandings...) through a regular analysis of every mention or appearance.Analytics ReportingMeasure CM metrics on social media.Analyze KPIs to devise community management.Relationship between other teams: Sharing customers and users' voice to other teams (CC, PMO, Solar, Legal, etc.). In 1 month: In a month you will meet us all and you will know the objectives that we have ahead.You will be up to date with the tools we use, the KPIs that we follow, the planning that we value and, probably, you will have already started to answer a tweet or publication on our networks.You will have coincided with some Hola Beers or Hola Talks, all hand meetings where the entire company attends, some Teambuilding.And, of course, our weeklies! :) In 3 months: Surely you have already made many decisions about how to add value to the team and you will be working side by side with your colleagues. In 6 months: You will have (almost) everything under control and you will have contributed to the maturity and growth of your team.You will have added value beyond your team by sharing knowledge, and using all your experience to improve our positioning in Social Media.You will have had several meetings with your manager and the People team to find out how you feel in your first months with Holaluz. How will you do it?
One of our values is #Keep Rowing, meaning that teamwork and team alignment is essential to be able to move forward and meet our shared objectives. At Holaluz we have built a robust and constantly iterating organisational system, which allows us to adapt to the constant changes demanded by the sector and to achieve the purpose we pursue, using various methodologies, including SCRUM. At Holaluz, meetings and decisions are made collaboratively, feedback flows between the different teams and support between people is promoted.
Who will you do it with?
The marketing team includes people specialized in brand, customer experience, investment, content, lead management. In your daily, you will share battles with Laura, Adri, Marta, Marina and Rubén.
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