Job Title: Senior Manager - Content & Omnichannel Process ExcellenceCareer Level - EIntroduction to roleAstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company.Here you will experience a fast-paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It's challenging and sometimes demanding, and that's why we love it.At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you're our kind of person.AccountabilitiesThe role of the Content & Omnichannel Global Process Excellence Manager will serve two primary functions:Process Design and Change: Working with cross-functional partners in local market, nearshore, and offshore locations to define new global processes applicable to the management and delivery of commercial services to AstraZeneca business stakeholders. The Global Process Excellence Manager will act as a custodian of Enterprise business process standards and will advise GCO colleagues on defining flexible and robust new processes and identify opportunities to reassess and optimize existing processes. They will support and guide colleagues in the implementation of changes to existing processes and the introduction of new processes.Process Oversight: Accountable for general process oversight, liaising with local market, nearshore, and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations, and adherence to relevant global work management principles and the operational taxonomy.What you'll do:Work with in-market GCO teams in the US, EUCAN, International, and Japan, GCO delivery teams in Global Service Hubs, and external delivery partner teams to design, change, and oversee the implementation of high-quality business processes.Provide guidance and support in balancing global consistency with local relevance.Act as the custodian of global process excellence.Collaborate with additional Process Managers as a member of the Global Process Excellence team.Continuously drive towards global standardization while accounting for regional/local nuances.Represent a holistic process attitude which spans organizational boundaries.Enable GCO teams to see cross-functional connections, synergies, and opportunities to simplify processes and improve collaboration and coordination.Establish, introduce, and drive adoption of end-to-end global delivery processes leveraged by regional and business services teams.Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams.Define, implement, and facilitate regional and global Community of Practice forums.Lead or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations.Drive collaboration and culture of continuous improvement across various cross-functional teams.Essential Skills/ExperienceBachelor's degree. Advanced degree is preferred.Minimum 7+ years' experience in sophisticated business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context.Proficiency in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).Familiarity with business process management (BPM) system is advantageous.Proficiency in creating and analyzing process maps, value stream maps, and workflow diagrams.Knowledge of change management principles and experience in leading change initiatives to ensure successful adoption of process improvements.Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and collaborators and to influence without direct authority.Analytical attitude and problem-solving abilities, with a focus on identifying and resolving project-related issues.Strong leadership skills and coordination across teams.Proven ability to handle cross-functional team members and tasks simultaneously.Desirable Skills/ExperienceNAWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.AstraZeneca offers an intellectually stimulating environment where you can be part of a team of specialists essential to our growth. We are empowered to apply entrepreneurial thinking in a creative yet rigorous setting. Our diverse network collaborates seamlessly across the enterprise to drive impactful solutions. The company invests in our development, keeping us ahead of our peers while allowing us to make meaningful contributions to society.Ready to make an impact? Apply now!
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