DESCRIPTION
Amazon's mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products and ensuring that alternative sources of supply are available. The Social Responsibility (SR) and Human Rights program drives customer trust and business continuity by ensuring respect for the rights of workers throughout Amazon's supply chain and operations. We uphold company standards and expectations (such as Amazon's Supply Chain Standards and Human Rights Principles) and seek to constantly improve the tools and processes that we use in doing so.
As Vendor Support SR Ops, you will work under the leadership of the Sr. Project Manager (SR Operations EU) within the GPO Social Responsibility team, closely with Amazon's Social Responsibility team and the Global Procurement Organization to execute and support the mechanisms to meet Amazon's human rights principles and Supply Chain Standards and to ensure our suppliers are compliant with those.
Key job responsibilities Execute the audits scheduling activities with Global Operations suppliers as per the Social Responsibility (SR) audit program while collaborating with GPO teams (such as Category, SPO), internal business partners (WWSR, Operations, Legal) and external partners (audit companies); this will involve sending communications and follow up with suppliers, escalate to supplier managers and other relevant stakeholders as per the process while ensuring daily reporting and the SR audit database is kept up to date.Execute the process on managing suppliers rejecting audits by following the guidelines and framework validated by Legal teams.Support the execution of activities required to prepare SR audits which will be conducted on Amazon site through regular communication and support to provide to local teams and stakeholders.Review new and existing suppliers to ensure accuracy on contact information, such as Amazon supplier manager, supplier POC, supplier email address, supplier phone number.Assist and support the audit remediation activities for suppliers identified with high-risk findings.Handle day-to-day queries and issues (constantly thinking about how to invent and simplify to improve). BASIC QUALIFICATIONS B2/C1 English level.Knowledge in MS office, specifically in Excel. PREFERRED QUALIFICATIONS B2 in Spanish, French, Italian, German.Ability to resolve day-to-day problems and focus on delivering results.Good attention to detail and organizational skills.Able to prioritize in complex, fast-paced environment, good time management.Bachelor degree or formal business administration or procurement qualification.Experience in project management.Ability to make effective escalation decisions.Previous experience in Purchasing or shared service centers, customer service centers.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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