.When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Take a leap of certainty with Ansys.Summary / Role PurposeThe HR Operations Representative II (M/F/D) is a key position within the HR and Payroll Service Delivery team of ANSYS' HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company. The HR Ops Rep II will primarily support EMEA, with a focus on consistently delivering best in class HR related transaction services for Germany, Austria and Switzerland (DACH).This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services. The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution. The primary goal of the HR Ops Rep II is to demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.Key Duties and ResponsibilitiesProvide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquiries within HRS' case management system.Ensure HR transactional services are being delivered in a consistent and efficient manner, such as: new hires, terminations, transfers, promotions, personal and job data changes, position management.Support administrative tasks in DACH including the preparation of employment contracts, contract supplements, termination and transfers letters, salary change notifications, employment testimonials and certificates, on and off boarding, reviewing and filing of documents electronically and organizing voucher benefits for employees' anniversaries, childbirth, marriage.Work closely with the local HR team for timely updates/changes to meet payroll deadlines.Ensure HR data integrity by ensuring accuracy and consistency of data input - audit HR data and troubleshoot irregularities, support data governance processes.Conduct intake for all HR related inquiries and redirect/escalate to appropriate parties, as necessary (such as facilities and IT during on and off boarding).Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives
