Job Requirements
What will I be doing?
As Group, Conference, and Events (GCE) Manager, you will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Maximise all Group, Conference, and Event revenue opportunities
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Define Groups, meeting & events strategy together with the Director
Responsible to the Groups Forecast and identify risk and opportunities for the year
Create action plan to minimize risk and maximize opportunity months
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events
Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Recruit, Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
Organize hotel group promotional activities together with the Sales Department
Review rates, groups, deadlines and waiting lists
Review commission reports for groups, events and Food and Beverage
To be part of special activities in coordination with Sales Office
Make sure that all the requests should be answered in 24 hours
Keep yourself informed about the clients and engage the relationship with them
To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
Comply with the stipulated times and adapt to changes according to the hotel's operation's needs
Work Experience
What are we looking for?
A Group, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Demonstrated previous managerial experience in Conference and Events Sales function in the hotel sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organizational and planning skills
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Fluent in English written and spoken
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role or as an assistant ready to move to the next level
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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