.Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.Accor.Com/.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSRising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city's storied history and traditions to bring guests an exceptional experience in the heart of one of the world's most talked about destinations.Fairmont Quasar Istanbul is at once in touch with this fabulous city's past and part of its dynamic future, rising up from the heart of Istanbul's main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.Job DescriptionPURPOSE OF POSITIONTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.KEY ROLES & RESPONSIBILITIESProcess all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Fairmont StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possibleAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorAware of local telephone listings and frequently dialed numbersStrictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsMaintain a clean work environmentQualificationsPERSONAL ATTRIBUTESWritten and verbal communication skills in TurkishWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relationsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQUALIFICATIONS- Secondary Education or relevant qualifications in Hotel Management
