.We are Bugcrowd. Since 2012, we've been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.Bugcrowd.Com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.Job SummaryBugcrowd is looking for a creative, enterprising, and intrinsically motivated individual to join our growing Customer Success Team. As a Technical Customer Success Manager, you'll be part of an impactful team of individuals directly responsible for helping ensure the success of each and every program on the Bugcrowd platform; of which, there are a good many - and growing daily!As the Technical Customer Success Manager, you will work directly with our customers throughout the entire customer lifecycle. You will be expected to drive results that tie back to strategic business goals for your accounts, your team's goals, as well as Ideals.The ideal candidate will have significant experience working with mid-large corporations with a broad working knowledge of the cyber security industry. To succeed in this role, you must be able to expertly orchestrate across multiple stakeholders, map out a shared set of goals with the customer and lead a cross functional group in accomplishing them. The candidate will be someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.The Technical Customer Success Team is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.Please note we are only considering candidates located in the EU within GMT+1, GMT+2, or GMT+3 time zoneEssential Duties & ResponsibilitiesManage a portfolio of Bugcrowd's EMEA clients to drive mutual success and growth.Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of Bugcrowd solutions, industry expertise and business acumen.Act as an expert resource in Bugcrowd's solutions, educating customers on product capabilities relevant to their unique business cases
