Team Leader (M/W)

Brand AmbassadorExcite and install passion and pride for the brand.Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.General Store VM/ Client ManagementReflect the visual merchandising guidelines promoting the brand image.Enhance customer service standards in store to ensure the best client journey.Sales/ Business MonitoringWelcome all clients to ensure they feel comfortable in the environment and educate them about the brand.Build and maintain a relationship with them.Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.Process the sale in a confident and professional manner.Drive your product knowledge by keeping up to date with fashion trends.Update yourself on all product lines through researchEnsure all Company policies and procedures are attended.Support control and management of stock.Team Management/ Back OfficeLead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail ManagerCreate a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiencyEnsure all Company policies and procedures are adhered toInstruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returnsEvaluate the performance of each Sales Associate and provide constant feedback to ensure resultsResponsible for the day to day needs of the business and administration.A minimum of 3 years' experience in sales in a luxury, high fashion environment.Experience in selling RTW / LG.Passion for fashion and sales.A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience.Excellent personal presentation – a KENZO Brand Ambassador.Understanding of Retail KPIs.A fluent level in English is essential and additional languages are an advantage.*This position is open to people with disability*#J-18808-Ljbffr