#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX: Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldWhat is your mission? Responsible for the day to day management of a technical support team to ensure that KPIs are met.Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Operations Manager to maintain the agreed service levels.Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization's guidelines and policies. Ensure that the feedback provided to the team members on their performance is accurate, complete and timely.Collaborate with the Quality and Training team to identify any issues, drive metrics and adapt to the needs of customers, team and client.Enhance the performance of team members by creating team meetings and providing individual coaching sessions.Any other duties and responsibilities that may be assigned to you by the management team from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the project.Who are we looking for? Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.Preferable with 2 years of working experience as a supervisor or team lead is required for this positionExperience leading, inspiring and motivating others to meet goals and metricsPossess project and resource management skillsStrong communication and interpersonal skillsExcellent decision making and analytical skills.Excellent verbal and written communication skills in English.
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