Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Responsibilities:-Predicting future workforce needs based on historical data, trends, and business objectives.-Creating work schedules that optimize employee availability and meet operational needs.-Ensuring the right number of employees with the appropriate skills are in place to meet workload demands.-Monitoring and adjusting workforce deployment in real-time to address unexpected changes and ensure efficient operations.-Analyzing workforce performance metrics to identify areas for improvement and enhance overall productivity.-Ensuring that workforce management practices adhere to labor laws, regulations, and company policies.-Generating reports on workforce metrics, such as attendance, productivity, and scheduling efficiency, to inform management decisions.-Implementing and managing workforce management data and tools to streamline processes and improve accuracy.Requirements:-Fluent in both English and Japanese-At least 2 years experience in call center relevant industry-Eligibility to work full-time in Japan-Good communication skills to build up effective collaborationwith multiple stakeholders-Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation-Proactive and self-motivated-DataAccuracy-Flexibility & adaptabilityWhy We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!
