At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own; it has to be delivered - and only Telstra can bring together all the parts to create it. And this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter.
About the teamOur Enterprise and Government business is a growth engine for Telstra, focused on providing global business customers of all sizes with industry-based services and solutions. We meet a critical need in the market - combining connectivity infrastructure across the world with leading technology solutions and expertise.
About the roleAs a Client Partner, you draw on expertise in customer account management, deep knowledge of Telstra's capabilities and products, and leverage your relationship-building skills to deliver the following responsibilities:
Establish, grow and maintain strategic customer relationships through deep knowledge of their business and Telstra's services/products that deliver exceptional customer experiences, contribute to high NPS, and drive profitability.Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.Authentically engage and collaborate with stakeholders across Telstra (e.g., Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify, and drive portfolio growth opportunities, seeking support, direction, and insights in customer solutions in order to achieve revenue and profitability targets.Lead customer initiatives or components of initiatives (e.g., business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and have a significant degree of impact on portfolio retention and growth.Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.About youTo be successful in the role, you need to have:
Strong communication, negotiation, and influencing skills.Technology sales experience.Demonstrated experience in C-level stakeholder management in large enterprises.Knowledge of data solution development, data governance, and data management.Strong written and verbal communication skills; clearly structured and able to explain complex information or concepts using unambiguous language, appropriate to the audience.Commercial acumen background.Demonstrated experience working in Agile-based, complex environments within cross-functional teams.Demonstrated experience in facilitating workshops, bringing alignment across often multi-faceted stakeholders as part of data products development.Experience in customer-focused design.Experience in engagement and enabling implementation of insights into key business processes.If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural, and linguistic backgrounds and applicants who may be living with a disability.
We also offer flexibility in all our roles, to ensure everyone can participate. To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.St/thrive.
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