.A brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the SPA department as Concierge Spa .What will be the main functions you will perform in your position?Duties & ResponsibilitiesSupport company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission StatementSupport company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission StatementKeep work area clean and neat at all times.Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.To ensure that a high standard of service is maintained throughout the Spa.Assist in the operations of all spa departments as required: Swimming Pool Locker rooms Fitness Center Spa Retail Area Relaxation Area Pantry Area Sales and Marketing Spa SuitesTo maintain inventory of supplies for the operations of the spa receptionWill be expected to assist various demonstrations and events.To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Director.Must have the ability to courteously interact and answer all spa and hotel related questions with guests.Must have good telephone skills and follow MOHG telephone etiquette.To be adaptable and accountable for all actions.Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.To ensure a warm friendly welcome to all guests at all times
