.TUI Group is the world's number one integrated tourism business. Airline Technology is a global team within TUI technology responsible for Technological Solutions for whole TUI Airline including operational systems for 24/7 Airline Operations. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium and The Netherlands.At TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.We're looking for a skilled and experienced Service Operations Manager to ensure that the quality of IT services meets the needs of our business, taking accountability for ensuring platform/service stability and rapid incident response and for continuous improvement in the overall operational maturity.ABOUT THE JOBAs a Service Operations Manager, you will work with a Matrix team from different areas of Airline Technology.You are accountable for managing major incidents in your Airline Technology including coordination of all teams and capabilities required to resolve the incident.You will provide 24/7 service and support of our infrastructure, software and applications across the Technical landscape for TUI Airline.You will be responsible for incident and problem management, including being part of an on-call rota for out of business hours major incident management.You will collaborate closely with other Service Operations Managers across TUI to coordinate cross-domain incident response.You will be responsible for issuing timely and accurate communications in these situations to stakeholders, business teams, other domains and business partners.You will work collaboratively with your colleagues in the Service Operations Management community within and across domains to continuously raise the maturity and efficiency of inter-domain service operations capabilities.You will work closely with all stakeholders to review and report on operational performance, SLAs and KPIs.You will drive continuous improvement of teams' operational performance and stability of their services in collaboration with the SRE and DevSecOps community.You will contribute to the operational management strategy for services within and across domains, leading strategic initiatives and embedding a culture of continuous improvement.You will use your excellent operational, facilitation and coordination skills as well as your internal network to ensure all domains have an effective operational and incident management capability