.Company DescriptionAre you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you! Dynatrace ONE is Dynatrace's name for our transformative customer experience program, where we bring traditionally siloed post-sales teams, such as customer success, technical support, and services, together into "squads" with the single objective — make our customers successful. Our mission is to transform the customer experience through personal conversations, strategic guidance, and proactive engagement.As a Senior Manager of Technical Product Consultants, you will lead a team of up to 12 Technical Product Specialists and Consultants whose focus is on building strong customer relationships to ensure high customer satisfaction, providing in-product assistance (chat), delivering remote training sessions, and giving best practice guidance in how to get the most value from Dynatrace. Using your extensive experience in technical account management, consulting, or other technical customer-facing role, you will collaborate with other Technical Product Specialist managers, peers, and team members to develop, plan, execute, and measure the effectiveness of key Product Specialist and Dynatrace ONE initiatives. You will also coach and mentor your team of Technical Product Specialists to ensure they are successful at Dynatrace and growing professionally. Finally, you will also develop strategic relationships, serve as an escalation point, and be a company sponsor to some of our most strategic accounts.Job Description Responsibilities and Duties:Directly manage a team of Technical Product Specialists, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction.Coach and mentor your team of Technical Product Specialists through developing a robust training and onboarding program, hosting team and individual meetings, conducting progress reviews (six-month cadence) around Dynatrace ONE technical standards, frequent evaluations of customer interactions (chat and coaching sessions), and develop individualized career development plans.Develop, continuously improve, and enable Technical Product Specialists of current Dynatrace ONE programs, processes, and policies, such as chat standards, activity tracking, coaching sessions, account health reviews, best practice development, technical knowledge base development, troubleshooting, mock coaching sessions feedback, and technical skills matrix
