.About UsInfloww was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including Al-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe. This is your chance to be part of a movement that will elevate an entire industry.Job DescriptionWe are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries via chat (Intercom) related to the Infloww platform. The ideal candidate will have strong communication skills, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.Please note working days for this position is from Wednesday - Sunday weeklyTasksCustomer Service:- Respond promptly and professionally to customer questions through chat (Intercom).- Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infloww platform.- Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.- Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.Collaboration:- Work closely with other members of the support team to share knowledge and best practices.- Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.- Participate in team meetings and training sessions to stay updated on new features, tools, and processes.Process Improvement:- Identify recurring customer issues and suggest improvements to enhance the support process.- Contribute to the development and updating of support documentation and resources.- Provide feedback to the Support Team Lead on potential improvements to tools and workflows.RequirementsEducation and Experience:- Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.- at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.- Familiarity with Intercom or similar customer support tools (e.G., Zendesk).Skills and Competencies:- Excellent written and verbal communication skills.- Strong problem-solving abilities and attention to detail.- Ability to manage multiple inquiries simultaneously in a fast-paced environment.- High level of empathy and customer-centric mindset.Languages:- Fluency in English is a must