.Genesys has forged a new market sector and we are seeking extraordinary Account Directors who can be the catalyst for our continuing growth and success. With personal impact and gravitas, you will be comfortable around the C suite customers. With a consultative selling approach, you will be able to position the full Genesys portfolio to the customer without effort. We expect you to step into the customer's shoes to help them see how they can reap the benefits our products will bring them. You can do this because you will have a deep understanding of industry drivers, challenges, and expected business outcomes. Our Account Directors work cross-functionally, and across regions, if required.They orchestrate internal teams as well as partners along the Sales Process to ensure the customer is provided with effective and knowledgeable service. In this role, the primary responsibilities will include (but are not limited to):Taking appropriate actions to increase our net logos and winning Service Provider business by meeting prospective customers, developing a deep understanding of their current and future environment.Understanding your customers, partners, and the joint opportunities that brings to innovate and co-create together to mutual success.Developing strategic account plans for your account(s) and executing on the plans you have designed.Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers' business, and sharing a compelling plan on how Genesys can help solve the Service Providers' business challenges.Pulling in overlay expertise to support value realization.Proactively identifying and managing customer concerns or risks to guide the customer to the best-fit offer.Helping to facilitate a smooth transition from pre-commit thru to implementation.Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.Developing and maintaining competitive knowledge on industries and products.Providing feedback to Genesys on the future roadmaps that our SP clients require.Collaborating with peers and management to continually improve the customer journey.You will do all of this while maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships. Additionally, you will constantly be an advocate for the upsell and cross-sell opportunities with existing customers and at all times a Brand Ambassador for Genesys.Minimum RequirementsDemonstrable business-to-business experience with a track record of success in complex and consultative sales environments.Familiarity and comfort with subscription sales.Proven success with working at C suite level.Proven record of meeting/exceeding established goals.Able to talk to sustained strategic account focus over a long complex sales cycle.Understand and exhibit a growth mindset
