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Job DescriptionSales in attracting new and old customers to the hotel and providing assistance to the team.Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence, contracts, pending reservations, etc.Prepare proposals and contracts as required.Contact customers as necessary.Control timely return of contracts to the counterparty.Accurate reporting of all advertising and information materials.Coordinate specific marketing initiatives involving revenue streams.Acquire and share knowledge about Fairmont Baku Hotel products, including accommodation services, meeting facilities, history and heritage, activities, and local programming.Participate in field inspections, familiarization tours, and trade exhibitions.Understand and adhere to all departmental guidelines and policies.Report any technical problems and necessary needs in the work process immediately to the direct manager.Perform other duties determined by the direct manager.Assist the work of other employees of the department.Prepare and submit all reports directly to the manager during the period of duty.Respond professionally to customer questions and understand their needs and requirements.Establish close cooperation with colleagues within the Sales department and with employees of other departments.Work in the 1C program, adding the monthly attendance schedule to the system.Be responsible for internal coordination with the sales and marketing team. QualificationsHigher education (tourism and hotel management is desirable).Experience in the relevant position (preferred).Knowledge of Opera PMS Software, Microsoft Windows computer programs.Excellent communication skills, both written and verbal required.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to focus attention on guest needs, remaining calm and courteous at all times.Must possess professional telephone etiquette and have an excellent command of language.Fluent in Azerbaijani, English, and Russian.Strong team player who can work independently in a fast-paced environment.Dynamic, willing to learn.Good sales and presentation skills.Ability to manage multiple tasks at the same time.
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