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Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Sales Cluster Manager .
Your Main Responsibilities Will Be:
Designing, implementing and coordinating the sales strategy of Managers and sales professionals
Performance Management: Analysis and presentation for the performance and forecast figures to all stakeholders
Engaging and managing different stakeholders
Working with the Head of Business to lead the operational efficiency of the business by exploring ways to improve the processes, employee satisfaction, hiring methodologies, etc.
Monitoring the performance and development of the operational teams
Inspiring, motivating, providing guidance to all team managers and ensuring the achievement of targets and KPIs (121, coaching)
Requirements:
Minimum 12 months experience as Team Manager or similar role
Consistent QoQ winning attitude, strong people orientation, structured strategy
University degree or equivalent experience
Excellent level of English
Strong presentation, analytical and problem solving skills
Executing complex operations and solving problems persistently and at lightning speed
Strong written and verbal communication skills, proficient in business writing
Ability to work with multiple projects simultaneously in a complex environment
Benefits:
Full time position (39h per week, Monday to Friday)
Permanent Contract - Competitive Salary
Referral Program: Bring a Friend and get a Referral fee (up to 2,000 depending on the language/project)
A permanent presence of coaches who will facilitate your personal and professional development
Established career path to grow within the project
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Job Summary
ID: 4940F2E74ED
Department: X_CM
Type: full time
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