About the role: We are looking for a bright, motivated, and switched-on Customer Lifecycle Program Manager to support the deployment and development of TD Synnex's omni-channel digital transformation sales engagement strategy.
The function will coordinate and work with multidisciplinary experts and leaders from across the organisation covering data, marketing automation, sales, and e-commerce platforms.
This role will be instrumental in leading and coordinating the design, deployment, and continuous improvement of our digital sales model, leveraging data, sales platforms, and automation.
Acting as the voice of the customer, this role will build, test, and improve our existing digital customer journeys to positively differentiate our customer experience.
Responsibilities: Design lifecycle stage activities that drive positive customer engagement and improved loyalty. Coordinate the implementation of activities in systems and in-country processes. Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities. Capture and document processes and act as gatekeeper to build the digital blueprint and playbook. Connect with central and local marketing agencies to convert program activities into market assets for deployment. Work with marketing automation, e-commerce platform, and CRM experts to automate, embed, and improve internal processes. Partner with countries and central business experts to capture and deploy best practices. Knowledge, Skills, and Experience: A minimum of 3-5 years' relevant work experience in a data-driven B2B digital marketing role. Highly analytical with extensive root cause diagnosis and problem-solving skills. Relevant experience in the deployment of digital customer journeys. Experience in large, complex project and process management. Previous project experience leading AI projects is highly valuable. Quick learner and innovative thinker with the ability to thrive in a fast-paced, data-centric environment. Positive can-do attitude, showing success in following up and getting things done. English - professional proficiency is a MUST. What do we offer: Hybrid work (2 days at the office, 3 days at home). We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more. At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
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