Pharmaceutical It Service Desk Agent (German Speaker)

Your responsibilities and impact as Pharmaceutical IT Service Desk Agent will be: Resolving any IT-related issues of your partners that could occur during their office daySupporting customers via different tools, email and phoneDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsSkills, qualifications, and interests you need to succeed in this role: You speak German on a native level and English fluentlyYou are interested in learning more about ITYou are available to work in rotating shifts between 8 am and 8 pmYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a team playerYou are reliable and punctualWhat´s in it for you: Type of Contract: IndefinidoAn entry salary of 20.500€ gross per year40hrs/week in rotating shifts between 8 am and 8 pm from Monday to FridayThe opportunity to work and grow in an established multinational company with global presenceFully-paid trainingMeal voucher & Private Insurance after 3 monthsPrivate Health Insurance after working for 6 monthsCareer development and leadership program opportunitiesFree language coursesAn uplifting and supportive team to become part ofThe Company.
Our client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works on an interesting project for a major pharmaceutical company.
What should you expect from living in Barcelona? The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan, and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather, and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities

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