.About FinomFinom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform. Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France. At Finom, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here,you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.About the RoleWe are looking for a full-time Payment Operations Analyst to join our expanding Operations team, based in Amsterdam.What You Will Be DoingWork in our Operations team where you will action tasks from our customer support team and be responsible for helping to resolve day-to-day issues of our customers.Work on SEPA, SWIFT, and Card related issues, such as recalls, payment investigations, and payments analysis/investigation of transaction issues.Be involved in building processes for our Payment Operations hub from scratch and supporting Finom with new market launches.Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back-office systems.Communicate with our payment infrastructure providers to escalate requests and track issues.Work on daily operational requests with an improvement mindset, always looking for new opportunities for improvement.Work on daily reconciliation and balance checks.Who You AreSpeak English fluently.Have 1+ years experience working with SEPA payments or Card payments.Experience handling payment investigations, recalls, and other issues with SEPA and/or Cards.Act with a startup mentality, with a clear focus on striving for improvements.Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders.Actively try to detect inefficiencies and propose solutions.Act on initiative and search for answers to provide the best experience for our customers.Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution.Speak Dutch, German, French, and/or Italian.Have experience working in Payment Operations in a neo-bank or fintech
