At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Key Responsibilities & TasksThe Cloud Renewal Executive (CRE) has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.
Responsibilities include:
Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.Maintain a close working relationship with other regional business teams such as CEEs, AEs, GADs, and other customer-facing personnel in support of customers and corporate functions necessary to support all assigned accounts.Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.Act as an intermediary for Deals Desk, Legal, GTM and other internal SAP Support teams for those accounts within their portfolio. Able to liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.Manage new account assignment into portfolio.Experience & Language RequirementsFluent in English and another EMEA language.3-5 years of experience in the following areas:Maintenance or Cloud RenewalsSelling or delivering consulting servicesManaging complex customer engagementsCommercial experience including experience developing account management plans and contract negotiationComplex Account ManagementProficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook* Please note that this role can be potentially based as well in Dublin or Cairo and could be transferred to the location of the successful candidate.
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