The Institute
The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed of an interdisciplinary, motivated, and creative scientific team supported by a flexible and efficient administration and high-end innovative technologies. In April 2021, the Centre for Genomic Regulation (CRG) received the renewal of the 'HR Excellence in Research' Award from the European Commission. This recognition reflects the Institute's commitment to developing an HR Strategy for Researchers, designed to align practices and procedures with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers (Charter and Code). Please check out our Recruitment Policy.
The role
We are seeking a motivated Operations Manager to coordinate and ensure that all operational services run smoothly and meet high-quality standards. The new team member will work closely with the EGA Team Head and a diverse group of professionals, including system administrators, developers, data curators, project managers, and helpdesk staff, in collaboration with the European Bioinformatics Institute to coordinate the Helpdesk activities, the development of core services, and the operations with our closer partners and relevant competitive projects. By working across various functions, the candidate will help guarantee that the EGA offers the best service to the global research community. Additionally, the Operations Technician will contribute to competitive projects in cases where the EGA Service is participating as a service provider, ensuring that our involvement is well-coordinated, timely, and impactful.
The successful candidate will provide oversight and planning for the EGA helpdesk and operations team. This includes coordinating day-to-day priorities, identifying training needs, ensuring a consistent high-quality customer experience, and ensuring continuity of helpdesk and operations service. The EGA team is managed using agile methodologies, combining a mix of the RT ticketing system, JIRA, and Confluence in a collaborative environment. The EGA is currently transitioning from being a centralized to a federated resource, which will require new practices and guidelines to be drafted as new nodes become operational.
About the EGA
The EGA (European Genome-Phenome Archive, www.Ega-archive.Org) is a resource for permanent secure archiving and sharing of human genomics. We host more than 16 petabytes of data, including more than 3700 studies and 8600 datasets. The EGA, co-managed by the CRG (www.Crg.Eu) and the European Bioinformatics Institute (EBI, www.Ebi.Ac.Uk), is an active partner in numerous international and national projects and contributes to establishing international standards in genomics and data security.
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