Norwegian Customer Service Representative - Travel Industry Location: Barcelona, Spain Salary: €22,240 per year gross Please note candidates must already live in the Barcelona area.
Job Responsibilities: As a customer support advisor for a prestigious travel company, you will be responsible for: Understanding and identifying customer needs.
Listening, responding, and mediating between international travelers and accommodation providers worldwide.
Ensuring a high level of customer service.
Clarifying inquiries about service, payment, and technical requirement REQUIREMENTS Norwegian: C2 level and advanced English Must already live in the Barcelona area Excellent communication and inter-personal skills both written and spoken User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach An open mind to changing priorities and business processes.
Affinity with Accommodation platforms Experience within customer service or contact center environments will be valued.
Availability to work from the office and from home (within 100km from the office) OFFER 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Available shift: 09:00-20:00h (Rotatory) Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
Holidays: 27 working days of holidays/year Benefits : Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after probation period.
A multicultural and international working environment Modern office spaces.
Free coffee every day and free fruit once a week Be part of an exciting industry leading department with great opportunities to learn and grow your career 3 weeks of Initial training and continued personal coaching