.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!Our ClientNew Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions.Offering an omnichannel service to our consumers via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Becoming an expert on all things New Balance.Embrace our company values and act as a brand ambassador.RequirementsWhat skills & experience will you bring to us?A fluent level of English with exceptional grammar and spelling skills.A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem solving.BenefitsWhat do we offer?Start date: 24th of September.Contract: Temporary (3-month contract, 1-month probation period).Part-time: (20 hours/week).Working days/Hours: Monday to Friday from 10:00 PM to 3:00 AM.Salary: €9.230,77.Incentives: Top performance incentives.Holidays: 24 calendar days per year.Paid bank holidays + 1 extra day in lieu.Office work model.Training: 2 weeks of fully office-based training from Monday to Friday, 4:00 PM to 10:00 PM.Office location: Barcelona (La Sagrera).Other Benefits:Best-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program - Free, confidential, and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.New Balance online discounts 30% off.Option to sign-up for Discounted Private Health Insurance.Referral Program - Bring a friend and get a referral bonus.Access to LinkedIn specialized training & courses
