New Balance / Customer Support Agent For Us/Canada Imw935

.**Our Client**:New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.**We ´re Curious**: Proactive approach to problem-solving and a "can do" attitude.**We Achieve Together**:Strong teamwork ethic,contributing to personal and team targets/SLA while working on personnel targets.**What will you be doing?**:- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way- You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions- Developing a sound understanding of the products and services offered by our client- Becoming an expert on all things New Balance- Embrace our company values and act as a brand ambassador**Requirements**:**What skills & experience will you bring to us?**:- A fluent level of **English** with exceptional grammar and spelling skills- A genuine passion for delivering outstanding customer service- Ability to deal with sensitive calls with empathy- Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving**Benefits****What do we offer?**:- **Start date**:5th of June- **Contract**:Temporary (3-month contract with 1-month probation period)- **Part time**:(25 hours/week)- **Working days/Hours**:Rotative schedule between Monday to Sunday from 3:00 pm - 8:00 pm (two weekends off per month guaranteed)- **Salary**:€11