Native Danish Speaker Customer Support Specialist In Barcelona

Key Responsibilities: Customer Assistance: Respond to inquiries from customers regarding electric vehicles via phone, email, and chat, providing accurate and timely information.Technical Support: Assist customers with troubleshooting issues related to electric cars, offering solutions or escalating complex problems as necessary.Product Knowledge: Maintain a thorough understanding of our electric vehicle products, services, and industry trends to effectively assist customers.Feedback Collection: Gather and report customer feedback to help improve products and services.Relationship Management: Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. Requirements: Language Skills: Native Danish speaker with excellent English proficiency.Experience: Previous experience in customer support, specifically within the electric vehicle industry, is essential.Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly.Problem-Solving Skills: Ability to troubleshoot customer issues efficiently and provide effective solutions.Team Player: Collaborate with other departments to ensure customer needs are met. Benefits: Competitive salary and benefits package.Opportunity to work in a dynamic and innovative environment in Barcelona.Ongoing training and development opportunities to enhance your skills in customer support and the electric vehicle industry.