Manager, Enterprise Customer Success page is loaded Manager, Enterprise Customer Success Apply locations Barcelona, ESP time type Full time posted on Posted 2 Days Ago job requisition id 24WD78216 Job Requisition ID #
24WD78216Position Overview Do you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Customer Success team to help Autodesk's customers with Enterprise Business Agreements create long-term success by implementing an array of services to accelerate customer business goals and increase adoption. This is an exciting opportunity to influence our customers, and Autodesk's success.
You will report into the Senior Manager, Enterprise Customer Success.
Job's workplace: hybrid
Responsibilities Manage an international team of Customer Success Managers (CSM) in a defined geographical area and industryImprove customer adoption by creating customer outcomes across a selected group of our Enterprise customersFocus the team to implement Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer outcomesEstablish own relationship with customers where helpful for customer engagementFacilitate change and promote innovationCreate a purposeful environment where everybody can bring their authentic selves at workMinimum Qualifications 5+ years experience managing customer-facing businessesStrong business acumenAutomotive Industry backgroundPreferred Qualifications Empathy for customers and passion for growthEnthusiastic and with the ability to inspire othersExperience with value drivers in recurring revenue business modelsAnalytical and process-oriented mindsetExcellent communication and presentation skillsDemonstrated desire for learning and improvement#LI-AS1
Learn More About Autodesk
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When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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