Major Incident Management Varias Ubicaciones · Completamente Remoto

Para un importante cliente del sector seguros en Madrid, buscamos Major Incident Manager, el trabajo es 100% remoto, ofrecemos contrato indefinido con nosotros.DescriptionService: Major Incident ManagerContext:Major Incident Management for platforms, infrastructure, datacenters and centralized services consumed by the entities.Services:Supporting the current team in the coordination of major incidents. In anticipation of organizational changes additional expertise capacity in the team is required.Deliverables:Coordinating MI's across technical resources and vendors in day to day business. In addition problem management activities can be required (problem record coordination, RCA communication)Expertise:English environment;Expertise on Major Incident Management, using standard SM tools (preferably ServiceNow);Service will require flexible working hours in team rota between 7am and 6pm CET + potential on call;Coordinating cross-functional teams to resolve MI's within established SLA's. #J-18808-Ljbffr