If you are an IT Professional, Emerson has an excellent role for you! We are looking for an IT Service Delivery Specialist role who will be under IT Infrastructure team and act as a local point for all IT Infrastructure and End User Support at your site and ensure engagement with the appropriate IT Infrastructure Support Groups in the organization.
Your Responsibilities Will Be:Planning & Administration
Provide information and assist IT Service Delivery Supervisor with IT budgeting and cost control.
Follow and implement Emerson policies regarding IT management, security, standards and procedures.
Assist users with business proposal generation regarding our standards and policies.
Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing.IT Infrastructure & Support:
Ensure optimum support for end-users at all times within agreed service levels.
Ensure that relevant IT documentation is maintained and up to date.
Support and maintain the IT Infrastructure security standards to be aligned with the Emerson security policy.
Support and maintain the IT Infrastructure systems and data access - to be handled in collaboration with Service Desk.
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning.
Support and maintain the IT Infrastructure audit compliance.
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications).
Use the helpdesk as the central point for all IT issues and service requests.Communication:
Establish good working relationship with users and other sources of support and assistance.
Establish the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.Who You Are:You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. You build strong customer relationships and deliver customer-centric solutions. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
For This Role, You Will Need:3-6 years of significant experience within a complex IT Infrastructure environment.Minimum 3 years of proven experience in offering support on IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
#J-18808-Ljbffr
