.Job Title: Inside Sales Acquisition RepresentativeLocation: GTA, ON, CAEmployment Type: Full-TimeJob ID: 183524Job Closing Date (MM/DD/YYYY): 08/20/2024All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.Job DescriptionUsing telesales techniques, the Inside Sales Acquisition Representative (Rep) establishes and maintains account relationships with assigned commercial customers. The Inside Sales Acquisition Rep is responsible for meeting or exceeding personal and team targets through the promotion and sale of postal products and services. The Inside Sales Acquisition Rep communicates effectively with internal contacts throughout the Corporation to champion sales opportunities and service quality on behalf of the customer and contributes to profitable revenue growth.Job ResponsibilitiesPre-qualifies target prospects from lists generated by Marketing, Sales, and Lines of Business (LOB) by conducting information-gathering activities and making outbound calls to generate revenues. The Rep assesses the needs of customers, educates them about product lines, and develops the appropriate value proposition to close sales.Maintains strong customer relationships and increases revenue by identifying new and incremental sales opportunities with existing customers and closing additional sales.Prepares quality written communication for internal and external purposes, such as responding to customer inquiries and requests.Plans and pre-schedules all calls to customers to ensure the appropriate frequency of customer contact and sales coverage is achieved.Responsible for maintaining a basic customer profile for all customers that includes customer contact names and corresponding information. Maintains an Account Development Plan for all major customers that includes a brief customer profile, contact names and corresponding information, as well as a summary of any research conducted on the industry, the customer's revenue and competitors, and any additional sales opportunities.Ensures all call activity information is captured, maintained, and updated in the corporate database system, including customer contact information, market and competitive intelligence, and the like.Prepares customer contracts/agreements, reviews the terms and conditions with the customer, and finalizes the sales contract. Monitors the contracts to ensure declared revenues are actually received.Communicates with the appropriate internal Canada Post functions to resolve service, quality, or transaction issues.Maintains knowledge of Canada Post products, services, and rates as well as ongoing sales activities. Gains and maintains knowledge of key competitor products, pricing, strengths, and weaknesses
