.You Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the companys success.Together, well win as a team, striving to uphold our powerful backing promise to provide the worlds best customer experience every day.And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Who we are?The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.The main objective of the Centralized Merchant Team colleague is to bring value to small and medium key merchants, through a trigger based reactive approach, focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business ensuring full acceptance and engagement within the portfolio.Main responsibilitiesRetaining (and expanding when possible) charge volumes and revenues.Maintain and grow active locations.Improve merchant satisfaction measured through annual survey.Retention of accounts.Ensure compliance and control.Bring value to merchants through commercial speech and American Express specific tools.Best practice sharing and team support.QualificationsNative English speaker and in-depth knowledge of country and market landscape.Extensive experience in account management roles ideally over the telephone is a plus.Demonstrated negotiation skills; excellent objection handling.High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.Good understanding of American Express business and financial competitive and regulatory landscape.Strong organizational and time management skills, able to set priorities to achieve goals.Accountability and ownership.High level of determination and self-confidence, ability to work in groups and contribute to the teams success.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life
