Group Sales Coordinator

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau. Join a diverse and talented team in Four Seasons Resort Los Cabos Four Seasons Resort Los Cabos, at Costa Palmas located in LA RIBERA is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves. Learn more about Four Seasons Resort Los Cabos at Costa Palmas: Hotel Site: www.fourseasons.com/loscabos } Instagram: #fsloscabos The Rol of Group Sales Coordinator Provide administrative and reporting information support to the Director and Managers of Sales while being familiar with all aspects of the sales planning processes and systems. Requirements: Strong leadership, time management, administrative and interpersonal skills Able to prioritize and adapt to the changing needs of the sales operation, and can evidence having a solid work ethic Good business acumen and a passion for service. College education preferred as well as previous experience in Hospitality, Banqueting, Conference Services, Reservations or Front Desk. Excellent reading, writing & oral proficiency in the English language is important as the Sales Coordinator will be communicating with many clients in the U.S, Market. Strong organizational and time management skills is important as this position will handle many tasks. Attention to detail and ability to prioritize time sensitive emails and projects is essential. Ability to multitask as there are many moving parts to the sales process. Required clerical responsibilities; typing. Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint, and Internet). Food and Beverage knowledge is a plus. Works well under pressure and is a team player invested in the overall success of the Sales Department and Four Seasons Resort Los Cabos at Costa Palmas. Detail oriented, well developed organizational skills and a strategic thinker. Great communication skills and feels comfortable interacting with clients. Main functions & Responsibilities: Receive and respond to incoming telephone calls to the Sales Department in accordance with Four Seasons Standards, and assist with overflow for Sales & Marketing. Maintain accounts updated with information, including traces, creating and updating group bookings, linking of WSO inquiries to bookings. Daily update to the dashboard scorecard database in Golden Sales & Catering. Manage payroll time sheets for the Sales & Marketing team based in the United States & Mexico. Manage all reporting aspects of the Group Sales team (weekly, monthly, quarterly, year-end) and additional information requested by Director of Marketing, Director of Sales or Sales Managers. Assist to prepare essential information prior to daily Revenue Maximization meetings to review new Group RFP's inquiries. Attend monthly Golden Hour meetings from Four Seasons Corporate Office for new updates and changes to Golden Sales & Catering. Assist Director of Sales and Group Sales Managers in the creation of contracts, addendums and site visit forms (coordinate room and restaurant reservations, amenities and transportation services). Prepare accurate written correspondence including amenity notes, contracts, reports and emails. Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Periodically assist with front of house operations including greeting and directing guests and manning hospitality desks. In the absence of the Director of Sales and Group Sales Managers, assist in responding RFP's and seek out solutions to requests in a friendly, caring and helpful manner. Maintain an inventory of all standard department supplies and printed materials. Perform other tasks or projects as assigned by Sales Managers, Director of Sales or Director of Marketing. Participate in scheduled departmental and administrative meetings as requested. Benefits: Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort Uniforms: Complimentary Dry Cleaning for Employee Uniforms Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location Job Related: Offering complimentary buffet style duty meals Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards And many more property and location specific benefits What to Expect: Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments About Four Seasons Hotels & Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world. Service Culture Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. About Four Seasons Resort Los Cabos, At Costa Palmas: Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We look are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape. What it is Like to Work for Four Seasons Hotels & Resorts: At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free! Learn more by visiting us at: Company Site: www.fourseasons.com Our Careers: jobs.fourseasons.com LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs Learn more about our innovative initiatives: Pop Downs: www.fourseasons.com/popdown Envoy by: www.fourseasons.com/landing-pages/corporate/envoy/ #J-18808-Ljbffr