.REPORTS TO: Vice President of Operations or Regional Operations DirectorSUPERVISES DIRECTLY: Property Executive Committee MembersSUPERVISES DIRECTLY OR INDIRECTLY : All property associates, vendors, consultants, service providersBenefits/Perks of Working With Us:Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.Purpose for the Position: The General Manager will supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation.The General Manager Essential Responsibilities: Provides professional and courteous service at all times.Revenue Management:Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate.Support sales efforts as directed by the Vice President and the Corporate Sales staff.Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions.Use assigned franchise revenue management system (i.E. MARSHA, OnQ, Opera, IHOTELIER, MARC) to achieve maximum revenue.Financial Results:Be able to produce the annual budget by forecasting changes in operating expenses and labor cost.Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards.Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA)
