German Customer Service Specialist In Madrid

Job Overview:

Attention of bank customers through calls, emails, WhatsApp, and chat channels, providing a high level of service and informing about innovative digital banking products in the German market.

Responsibilities:

Customer service related to banking issues, account opening, access password locks, transfers, etc.

Back office management such as answering emails, WhatsApp, etc.

Offer of banking products.

Comply with the requirements of transparency, service information (purpose, characteristics, and risks of the different investment products), and client protection reflected in the regulations, both internal and external, that apply to this type of product.

Report and follow up on anomalies that arise in the application.

Comply with the quality standards and sales objectives defined by the entity.

Requirements:

German (Native or C2).

English (C1).

Valuable studies in Business Administration, Mathematics, or Law.

MS Office (Excel, Word, PowerPoint, Access).

Experience in banking (Preferred but not mandatory) .

Benefits:

38.5 hours/week, Monday to Sunday (2 days off per week). Hours from 2:00 p.m. to 10:00 p.m.

Salary: 20,730 euro gross annually.

Annual vacations: 32 calendar days.

Opportunity to work with the largest service provider in the world.

Indefinite contract.

Referral Program: Bring a friend and receive a bonus (up to 2,000 euro).

If you'd like to learn more about this opportunity and the company, please apply, and a recruiter will reach out via email or LinkedIn.

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