Front Office Supervisor - (Barcelona)

Empresas: Hilton Diagonal MarA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Supervise Front Desk operations during your assigned shift to a consistently high standard - Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events - Advise your shift team of any special events or VIP Guests in the hotel that day - Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work - Maximize sales revenues through up-selling and marketing program - Manage Guest requests, inquiries, and complaints promptly and completely - Meet, greet and direct guests who enter in the lobby area. - Maintain good communication and work relationships in all hotel areas - Manage, record and resolve guests complaints - Main point of contact for VIP guests - Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.Requisitos : - Front Office experience in hotels - Fluently in Spanish and English. French is a plus. - Strong commercial/business awareness and demonstration of sales capabilities - Calm, organized work ethic with the ability to prioritize and meet deadlines - Excellent supervisory, inter-personal, and communication skills - A passion for delivering exceptional levels of Guest service