Job Description
What you'll do
We are looking for an experienced In-Room Dining Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Director of Food & Beverage, the In-Room Dining Manager directs the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction.
Provide warm, sincere and engaging service.
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
Oversee the daily operations of the in-room dining service.
Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
Monitor guest feedback and implement improvements to enhance in-room dining.
Balance operational, administrative and colleague needs while maintaining floor presence.
Conduct performance evaluations and provide ongoing training and development opportunities.
Uphold the highest standard of internal and external customer service at all times.
Monitor and control costs and expenses related to In-Room Dining.
Ensure service is within the standards of SLS Barcelona.
Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
Participate in hotel meetings and contribute to overall property goals and initiatives.
Participate in service as necessary in accordance with needs.
Control stocks for daily use to ensure service requirements are met.
Create and innovate new ideas and promotions to generate revenue for In-Room Dining.
Perform any and all other tasks as assigned.
Qualifications
What we are looking for...
Degree with emphasis in Hospitality/Restaurants management.
3+ years experience in food and beverage management, preferably in a luxury hotel setting.
Problem solving & decision making skills; analytical and highly detail oriented.
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook is required.
Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
Excellent verbal and written communication skills.
Fluent in Spanish and English.
You make people feel good - your team, guests and colleagues alike.
You are a strong team leader, a natural at managing and inspiring others.
You are an excellent relationship builder, confident in working with other teams and leaders.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas.
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