Front Office Agent* Day and Night - (Barcelona)Empresas: Holiday Inn Barcelona - Sant Cugat
For our new hotel opening we are looking for a Front Office Agent*. Your Tasks: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Front Office Agent*, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location. Your tasks include:
Guests satisfaction as the most important taskAnswer, screen and forward incoming phone calls/mailsRegister and check guests inClose guest accounts and check guests outInform guests of the hotel rates and servicesProcess accurate payment of guest accountsComplete and maintain any incident reportsListen and respond to guest queriesMaintain a neat and orderly front desk and reception areaNight shifts are also part of itWe Offer: Who is perfect?
Admittedly: we are not always. But we are getting better every day, constantly learning what you need in your team and what guests really want. We promise: There is more to come.
If you feel addressed, we look forward to your exciting application. Please use the "Apply" button.
We welcome people of any gender, origin, sexual orientation and religion.
Requisitos: Your Personality:
Proven work experience as a receptionistSolid written and verbal communication skills in Spanish and EnglishComputer skillsPMS Skills, preferable with OPERAAbility to be resourceful and proactive when issues ariseMultitasking and time-management skills, with the ability to prioritize tasksAbility to handle stress and stay calm under pressureCustomer service attitudeHigh school degree; additional certification in Office Management is a plusTeamwork
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