French Customer Service

The Wise Seeker  is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
You will be working on a project with relatively simple processes, but accuracy is an absolute must.
Dealing with questions from credit card holders and responsible for the security and protection of credit card data.
Identity control, answering questions, and explaining about possible steps to follow belong to the core tasks.
There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes).
The training period consists of 5 days, of which 1 day will be practice.
Profile Fluent in French Working proficiency in English Experience as a Customer Service Agent Communicative and empathetic Disciplined and accurate Respectful and positive toward customers Solution-oriented thinking Patient Reliable Daily tasks Blocking lost/stolen credit and debit cards You will handle inquiries from credit card holders and ensure the security and protection of credit card information Identity verification, answering questions and explaining any steps are among your core duties Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card Handling claims files Benefits Paid training Free Spanish lessons (once a week) Unique, atmospheric, people-oriented call centre, with a good dose of fun Market-based basic salary with the possibility of a bonus Employee benefits such as meal card, transport card and private insurance 4 company outings per year Free fruit and coffee Growth opportunities Location Barcelona, Spain #LI-MM1