Imagine being at the forefront of innovation in a company that is redefining premium transportation services globally. As the Senior Product Manager in our Payments and Invoicing Pod, you will have the unique opportunity to shape the future of how we handle transactions and invoices, ensuring seamless, innovative, and efficient processes that delight our customers and empower our teams.
YOUR CHALLENGE:You will co-lead the Payments and Invoicing pod – alongside the Engineering Manager – consisting of four developers. Your role involves guiding the empowered and outcome-driven team through the scrum process, providing constructive feedback, and ensuring each member can deliver their best work.
You will be responsible for the global payment and invoicing strategy and vision. Your role includes improving the payment flows on a global scale, supporting our business local districts around the world to provide smooth processes and to maximize payment and checkout conversion rates.
You will autonomously build and maintain a roadmap for the pod which aligns with Blacklane's vision, strategy, and business goals while using data to drive your prioritization decisions. You will champion the evolution of our Payments and Invoicing systems by strategically managing and prioritizing the backlog, ensuring we deliver cutting-edge solutions that enhance our global operations and delight our customers.
You will be the voice of the customer, conducting interviews and carrying out research both quantitative and qualitative to identify pain points and validate hypotheses. You will balance technical and process debt with the release of new features or enhancements to existing ones.
You will identify, monitor, and analyze key performance metrics to drive continuous improvement and optimization of payment processes. Stay up-to-date with industry trends and emerging technologies to ensure Blacklane remains at the forefront of payment innovations. Ensure compliance with relevant regulations and standards in all payment and invoicing activities. Foster a culture of continuous learning by actively sharing knowledge and best practices across the business, empowering teams with the skills and insights needed to support customers with their payment and invoice queries.
ABOUT YOU:Seasoned Professional: You have over 5+ years of experience in product management.
Diverse Background: You've enriched your career by working at multiple companies, gaining a broad perspective and understanding of different working environments and cultures.
Team Collaborator: Your experience working with various teams has honed your ability to communicate, cooperate, and drive results in diverse group settings.
Proven Track Record: You've successfully launched 2-3 significant features, each over a span of 4-6 months.
Creative Thinker: Your creativity isn't just a skill, it's a part of who you are. You bring innovative ideas to the table and turn challenges into opportunities.
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