Export Specialist (2323892/001) Barcelona, SpainAn excellent opportunity as Export Specialist is available now in Barcelona for a multinational of the luxury sector.
Mission: Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.
Main functions and responsibilities: Centralize the relation with the Customers in the order to cash process:Review and provide information about the situation of their ordersDeal with SAP/e-mail ordersReview and provide logistic or descriptive information of productsReview and provide information about delivery dataInform the customer of the out of stock that affects the ordersReview and provide information about invoice data (solve possible invoice issues)Review and provide information about the collection and/or liability situationMaintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded upTasks within the Order & Delivery management processReview and unblock the orders for delivery:Delivery issues/delay managementModify orders and deliveries:Interlocutor with Delivery Monitoring (Logistics) for delivery issuesFollow-up and management regarding faultsReview and provide info requested by the Customer'Transport' managementGroup deliveries to be prepared and shipped together to the customer:Transport follow-up with Delivery MonitoringReview and provide info requested by the CustomerInvoice managementReview and unblock the orders for invoicing and generate the billing document.Overdue or Bad debt:Decision of the action to be taken together with Sales Team and Implementation of the agreed actionClaims managementClaim reception and analysis (Check with Commercial conditions, pricing…)Creation of Credit/Debit note in the systemCredit / Debit note billing and AR compensationTake care and register customer complaintsCustomer relationshipDay to day communication:Responsiveness, provide solutions to customer requests.Analyse and share functional KPIs with customer to detect improvement areas.Requirements for the role: Experience:Minimum 2 years in a similar job (import / export flows)Languages:Spanish: Native / BilingualEnglish: Advanced levelCompetencies:Good communications skillsAnalytical skillsAbility to listen and active problem solving skillsGood interpersonal skillsAbility to handle pressure and workloadThis important multinational in the selective luxury sector offers a temporary position starting in January to cover an IT leave with possibilities to extend in a permanent contract, in an excellent working environment.
If you are a professional with strong problem-solving skills, experience directly related to the position and communication skills, the job is for you.
Apply today for this exciting position and start a new professional challenge now!
#J-18808-Ljbffr