.CRM Manager As a Senior Associate CRM Manager, you will be responsible for developing and implementing strategies for events on both engagement monetization paired up with strong communication support.You will also coordinate on special campaigns and features to drive user engagement and monetization, supporting a fun experience for our customers.These processes involve working with high-level professionals inside the GameOps team as well as across CRM, Art, CRM QA, Product Development, User Acquisition, Customer Support, Analytical teams, and more.You will report to the GameOps Events Lead. What You'll Do:
- You will have strong CRM management skills to oversee the entire delivery cycle of campaigns/features from ideation to launch post-support.
- You will monitor and evaluate campaign performance using data to optimize and improve future campaigns.
- You will come with ideas for A/B tests to improve business metrics.
- You will be data and KPI driven and understand how to drive towards data-proven results as well as report on key metrics.
- You will work closely with various stakeholders ensuring collaboration and alignment in order to execute CRM strategies (product teams, data teams, art teams).
- You will have knowledge of the mobile gaming industry (it's a plus).
- You have the ability to conduct market research, analyze data, gather insights, and proactively share with stakeholders.
- You will be a strong communicator, both written and verbal, and keen to cultivate a collaborative team environment. What We're Looking For:
- Extensive experience formulating and managing in-game events in a relevant industry (F2P and Social Casino games preferred).
- Experience implementing and managing initiatives driven by personalization, customer segmentation, engagement, and LTV of customers.
- Capable of managing multiple priorities under pressure and tight deadlines in a fast-paced and changing environment.
- Proficient in using CRM software and platforms (e.G., Iterable, Braze, Looker).
- Creative thinker and wordsmith.
- Well-articulated and an excellent team player.
- University degree in Business Administration, Product Design, Marketing, or Information Technology is preferred, but if you have transferable skills and experience, don't hesitate to let us know. Why Product Madness? You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino.The success of these titles has led to over 400 million downloads and more than 50 million active users.But there is no stopping us there; we also have a new games team that is working on bringing new hit games to the market.Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.Outstanding growth has seen us build Product Madness to more than 800 team members and counting