Experience the power of a game-changing career Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role Take incoming customer contacts (via telephone, email, chat, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or fluent in German and have an advanced level of English.Have experience in Customer Service.Have an exceptionally polite manner - you'll be speaking to people all day from a variety of backgrounds so you need to be articulate, clear, and patient.Are highly IT literate - you'll be working with a range of internal and external software packages we use for our communications.Have a good disposition to work in a customer service environment.Have customer care skills - ability to listen to and understand the customers' needs.Have the ability to take ownership of, and progress calls to resolution or escalate calls to resolution.It will be a plus if you: Are a cycling enthusiast with in-depth knowledge of the sport and its unique insurance needs.Know your way around the mechanics of a bicycle.What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00.Salary 22.000 euros gross/year + up to 2400 euros gross/year in bonus.Central location in Barcelona.
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