Job Description:FREE NOW is looking for an experienced and enthusiastic Director of People Operations who will be responsible for leading, mentoring, and coaching our People Services, Systems, and Payroll teams. In this role, you will define the overall strategy to provide, together with your teams, an optimal experience for our employees and managers in the most effective and efficient way. Actively seeking opportunities that technology can offer to simplify,standardize, and streamline business processes and operations is your bread & butter on a daily basis.Your Responsibilities:Overseeing three teams with a total of 15+ specialists of different levelsDriving the overall strategy for People Services within FREE NOW ensuring the right balance between Employee experience, HR effectiveness, and costsContinuously seeking opportunities to expand services beyond the traditional transactional activities i.e. People Tech StackBeing accountable for projects that improve the delivery and effectiveness of our People ServicesAgreeing upon and delivering against agreed services, SLAs, and KPIs, reporting on status and progressEnsuring our People services are regularly evaluated through Service reviewsWorking in partnership with the People Management Team to ensure that Center of Expertise (COE) teams create and deliver products/tools/services that deliver against business strategy as well as the People Department RoadmapEnsuring the highest standards of Continuous and Operational Excellence by leveraging respective methodologies to drive out waste in our processes and practices and establish a culture of continuous improvement within our people and people practicesYour Profile:7+ years of experience in HR Operations ideally in an international and fast-changing environmentProven track record of leading, coaching, and developing teams for at least 3 yearsExtensive knowledge of People Services, Payroll, Operations Management, and strong affinity with technology as a key enabler for ServicesGreat experience in working with multiple stakeholder groupsProactive, data-driven, takes initiative, ability to multitask, and hands-on mentalityFlexible and able to thrive in a changing environmentA good ability with HR systems (e.g. Workday)Able to develop strong relationships and influence a wide range of stakeholdersVery good knowledge of HR policies, processes, and toolsSelf-starter with high energy and drive; fast-paced and results-driven; forward-thinkingBusiness fluent in English is a must; additional European languages are beneficialDiversity and Inclusion:At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. Together with passionate, creative, and collaborative colleagues, we are following our purpose of making mobility available for everyone.Move Like You:At FREE NOW, we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.Wellness and Work-Life Balance:Your wellness and work-life balance matter to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!Career Growth:We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you're welcome to set up initiatives and projects.Learning and Development:We offer Udemy e-learning platform, subsidized language classes, internal peer-to-peer training, and more to support your learning & development opportunities.More Benefits:Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos, and many more!About FREE NOW:FREE NOW is Europe's leading multi-mobility platform backed by BMW Group and Daimler AG. Next to ride-hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-vespas, as well as car sharing. It consists of the services FREE NOW (10 European markets) and ?eat (5 Latin American and 1 European market). Summed up, those services currently attract 50 million users in 16 markets and more than 150 cities. FREE NOW is therefore the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America.
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