Customer Success Specialist - German & Polish page is loaded Customer Success Specialist - German & Polish Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain time type Full time posted on Posted Yesterday job requisition id JR17513 CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
Position Purpose
Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination and communication to provide an effective resolution in a timely manner. Also to drive improvements in customer experience that are focused on solutions, and creating/delivering value. It provides a high level of complex problem solving and proactive support.
Major/Key Accountabilities
Actively work to understand CHEP's business functions, systems and products to deliver time query resolution and excellent service to customers,
Ensure the investigation and resolution of customer enqueries and complex issues with minimal delay, in a competent and professional manner.
Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement actions plans by contacting and working with customers proactively
React positively to problems / issues and take preventive actions with a root-cause analysis.
Ensure that best in class service is given to customers
Manage end-to-end Audit process for Customers
Demonstrate an indepth understanding of customers' operations, supply chain flows & needs
Ensure no overdue debt from customers and provide support for bad debt resolution
Provide analytical data and support on specific account queries.Have the analytical capability to identify customer´s issues.
Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed
Manage and maintain customer database and account balances accurately in the systems
Admin support to all internal teams via systems (Sale Force, SAP), or email
Qualifications
Desirable : University Degree in Business Administration or business related studies
Experience
2-3 years of business experience
Minimum 2 years of customer service or support experience
Skills and Knowledge
Strong analytical and problem solving skills
Organisation and prioritization skills
Dealing with ambiguity
Excellent customer service and relationship building skills
Commitment to customer focus with strong listening and account management skills
Excellent written and verbal communication skills
Good knowledge of MS Office (Excel, Word, Powerpoint)
Self-initiator and results driven
Detail oriented and a team player
Languages
Essential: French & Italian
Desirable : Any of other additional European Language
Preferred Education
Degree and equivalent - Business Education Preferred Level of Work Experience
3 - 5 years Remote Type
Hybrid Remote We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at ******.
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CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model , for available positions.
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