Customer Success Manager

Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in establishing NetApp as a trusted partner in their success. Essential Functions Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp. Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals. Conduct monthly service reviews & health checks with customers to assess product adoption, address challenges, and identify areas for improvement. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value • Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments. Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and playbooks Job Requirements Bachelor's degree required or 3-5 years of B2B customer-facing experience or relevant experience Strong communication skills and emotional intelligence to build relationships and effectively address customer challenges Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs Proven ability to cultivate valuable and outcome-oriented relationships with customers Capable of working independently and collaboratively with global internal and external teams Skilled in data analysis, providing actionable insights, and making recommendations Education Bachelor's degree required or 3-5 years of B2B customer-facing experience or relevant experience #J-18808-Ljbffr